Shipping policy

Free Shipping

We offer Free Shipping when you order 2 or more products in one purchase.

For single-product orders, a ₹99 delivery charge will apply.

Order Processing & Dispatch

All orders are shipped from our warehouse in Mumbai, Maharashtra, India.

Once your order is confirmed, it will be packed and dispatched within the timeframe mentioned at checkout.

Delivery Timelines

India-wide delivery: 3–7 business days

(Delivery time may vary depending on your location, weather, and courier load.)

Deliveries are completed between 9:00 AM – 8:00 PM, Monday to Sunday.

A signature or OTP may be required upon delivery. If you’re unavailable, please ensure someone trustworthy (family member, neighbour, colleague, or building security) is available to receive the order.

THE RIZZ is not responsible for items accepted by an alternative recipient.

After Delivery

We are not responsible for any damage that occurs after the package has been delivered.

If you receive a damaged, leaking, or incorrect product, you must have an unboxing video with the original packaging visible to raise a claim.

This helps us verify the issue and support you quickly.

Claims must be reported on the same day of delivery.